Dear High-Growth eCommerce Founder,
You will inevitably reach a time in your company’s life cycle when Sales outpaces Operations. A good problem to have, but a tough one to solve. In most cases, this is exposed only after a real world "stress test" of your people, systems and processes; manifested as inventory shortages, order delays, customer complaints and lost revenue.
Our Operations Performance Review aims to prevent these issues by taking a novel approach to engaging with a new partner like yourself: We spend time up front to truly understand your business. This allows us to provide targeted, cost-effective solutions for your mission critical problems. We take a holistic look inside your four walls to identify current and future operational challenges, roadblocks and risks that have the potential to slow (or even reverse) your growth.
Using our proprietary Bluprinting Process, developed from our first-hand trials and tribulations working for high-growth eCommerce companies, we'll author a detailed operations gap analysis and roadmap. This will outline what you'll need to upgrade, improve, implement and install to ensure that your operations infrastructure can support your rapid growth.
We charge a flat fee of $4,500 for this review and will apply it as a credit towards the execution of any future work with us. We look forward to learning more about your business and how we can help you grow utilizing smart and effective operations management.
R Michael Gammarino
Founder & Ops Guru
Your First Steps Towards Operational Nirvana
1. DISCOVERY CALL
Let's hop on a call to learn more about each other and our companies. We'll discuss where you are now and where you need to be; what's working well and what you are struggling with. We'll also determine if we are the right fit to provide an assist.
2. DATA and information GATHERING
We'll send you a list of data we'll need including current order volume, an inventory snapshot, growth forecasts, product roadmap, financing, etc. We'll also ask for your technology stack: the software and tools you use to run your business today.
3. bluprinting sessionS
Guided by our proprietary Bluprints, we’ll spend a day with you observing how you operate. From inventory management and order fulfillment to returns and special processes, we'll review, learn and document.
Our team will take the results of the Bluprinting Sessions and collaborate with you to generate an assessment of your operations with a focus on the tools, processes and services that have the potential to stunt your growth.
At the conclusion of your OPR, we will provide you with a:
presentation of your challenges, roadblocks and risks
gap analysis of what you are missing, now and into the future
technology, process and people roadmap
...essentially, everything you will need to upgrade, improve, implement and install to ensure that your operations infrastructure can support your rapid growth.
6. NEXT STEPS
Based on the results of your OPR, you might choose to proceed down one of two paths:
Join our Ops Partner Program in which we serve as your virtual Ops Team, providing ongoing support towards your current and future operations challenges.
We look forward to partnering with you to ensure your operational foundation is well prepared meet and exceed your high-growth goals!