Your Ops Performance Review
Fast moving eCommerce companies inevitably reach a time in their growth cycle when Sales outpace Operations. In most cases, this is exposed only after a real world "stress test" of your people, systems and processes; manifested as inventory shortages, order delivery delays, customer complaints and lost revenue.
Our Operations Performance Review aims to prevent these issues by following our six-step process outlined below. We take a holistic look at your business and identify current and future operational challenges, roadblocks and risks that have the potential to slow (or even reverse) your growth.
Using our proprietary Bluprinting Process, developed from our first-hand trials and tribulations working for high-growth eCommerce companies, we'll author a detailed operations gap analysis and roadmap. This will outline what you'll need to upgrade, improve, implement and install to ensure that your operations infrastructure can support your rapid growth.
We charge a flat fee for this review and will apply it as a credit towards the execution of any future work with us. This credit has no expiration.
We look forward to learning more about your business and how we can help you grow through smart and effective operations management.
R Michael Gammarino
Founder & President
Your First Steps Towards Operational Nirvana
1. DISCOVERY CALL
Let's hop on a call to learn more about each other and our companies. We'll discuss where you are now and where you need to be; what's working well and what you are struggling with. We'll also determine if we are the right fit to provide an assist.
2. DATA and information GATHERING
We'll send you a list of data we'll need including current order volume, an inventory snapshot, growth forecasts, product roadmap, financing, etc. We'll also ask for your technology stack: the software and tools you use to run your business today.
3. bluprinting sessionS
Guided by our proprietary Bluprints, we’ll spend a day with you observing how you operate. From inventory management and order fulfillment to returns and special processes, we'll review, learn and document.
Our team will take the results of the Bluprinting Sessions and collaborate with you to generate an assessment of your operations with a focus on the tools, processes and services that have the potential to stunt your growth.
At the conclusion of your OPR, we will provide you with a:
presentation of your challenges, roadblocks and risks
gap analysis of what you are missing, now and into the future
technology, process and people roadmap
...essentially, everything you will need to upgrade, improve, implement and install to ensure that your operations infrastructure can support your rapid growth.
6. NEXT STEPS
Based on the results of your OPR, you might choose to proceed down one of two paths:
Allow us to author a more extensive Custom Project Proposal to help with implementation of the key findings in your OPR.
Join our Ops Partner Program, a service which provides ongoing expert support of your daily operations in addition to regular reviews and improvements of high level key initiatives.
We look forward to partnering with you to ensure your operational foundation is well prepared meet and exceed your high-growth goals!